Return & Refund Policy — Seravine
At Seravine, customer satisfaction is important to us. Due to the nature of international fulfillment through third-party suppliers (dropshipping), our return and refund policy varies by region and is designed to comply with applicable consumer protection laws while maintaining operational feasibility.
Please read this policy carefully before placing an order.
1. How to Request a Return or Refund
All requests must be submitted by email to:
support@seravine.store
Requests must include:
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Order number
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Reason for the request
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Photos or videos (when applicable)
Our response time is up to 3 business days.
2. Eligible Cases
We may offer a refund or replacement if:
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The item arrives defective or damaged;
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The wrong item was received;
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The product is missing parts.
Evidence (photos or videos) may be required for verification.
3. Regional Policies
United States & Non-EU International Orders
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Physical returns are not required.
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Approved cases will receive either a refund or a replacement, at our discretion.
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Shipping fees, customs duties, and taxes are non-refundable.
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Refunds are processed within 7 business days after approval.
United Kingdom
Under the Consumer Contracts Regulations 2013, customers have the right to cancel their purchase within 14 days of delivery.
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Customers must notify us by email within 14 days.
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Items must be unused and in original packaging.
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Return shipping costs are the customer’s responsibility.
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Refunds are issued only after the item is received and inspected.
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Original shipping fees and customs charges are non-refundable.
For defective or incorrect items, a refund or replacement may be issued without requiring a physical return.
European Union (EU)
In accordance with the EU Consumer Rights Directive (2011/83/EU):
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Customers have a 14-day cooling-off period from the date of delivery.
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Customers must notify us by email within this period to initiate cancellation.
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The product must be returned unused and in original packaging.
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Return shipping costs are the customer’s responsibility.
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There is no local return address within the EU.
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The return address will be provided upon request after approval.
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Refunds will be processed only after the returned item is received and inspected.
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Original shipping fees, customs duties, and taxes are non-refundable.
4. Non-Returnable Items
The following items are not eligible for return or refund unless defective or incorrect:
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Personalized or custom-made items;
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Clearance or discounted items;
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Products damaged due to misuse, negligence, or improper handling.
5. Refund Processing
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Approved refunds are issued to the original payment method.
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Processing time is up to 7 business days after approval or receipt (where applicable).
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Replacement items will receive a new tracking number once shipped.
6. Contact Information
For all return and refund inquiries:
Seravine
Email: support@seravine.store
Response time: up to 3 business days
Seravine — Refined style, transparently delivered worldwide.
