Shipping Policy – Seravine
Seravine is committed to providing clear and transparent information regarding shipping procedures and delivery times. Please read this Shipping Policy carefully before placing an order.
1. Shipping Destinations
Seravine ships to multiple countries across Europe. Delivery availability may vary depending on the destination country and local regulations.
2. Order Processing Time
-
Orders are processed within up to 5 business days after payment confirmation
-
Processing time includes order verification, quality checks, and dispatch from our suppliers
-
Orders are not processed or shipped on weekends or public holidays
3. Estimated Delivery Time
-
Estimated delivery time: 15 to 25 business days
-
Delivery times may vary depending on the destination country, customs clearance, carrier performance, and other external factors
Please note that delivery times are estimates and not guaranteed.
4. Shipping Costs
-
Shipping costs, if applicable, are displayed at checkout before payment completion
-
Any additional fees such as customs duties, import taxes, or VAT charged by the destination country are the sole responsibility of the customer
5. Customs, Duties, and Taxes
As Seravine works with international suppliers:
-
Orders may be subject to customs inspection
-
Customs duties, import taxes, or VAT imposed by the destination country are not included in the product price unless explicitly stated
-
Seravine is not responsible for delays or additional costs caused by customs clearance
6. Order Tracking
-
Tracking information will be provided once the order has been shipped, when available
-
Tracking updates may take several days to appear in the carrier’s system
7. Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout.
-
Seravine is not responsible for orders shipped to incorrectly provided addresses
-
If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply
8. Lost or Delayed Packages
-
Seravine is not responsible for packages marked as delivered by the carrier
-
In case of significant delays beyond the estimated delivery time, customers may contact us for individual case review
9. Force Majeure
Seravine shall not be held liable for shipping delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, pandemics, war, or governmental actions.
